Refund policy
Return & Refund Policy
This Return & Refund Policy explains how Astabox handles returns, exchanges, and refunds for purchases made through our website.
Business Information
Store Name: Astabox
Website: https://astabox.myshopify.com
Business Address: 7719 E 4th Ave, Anchorage, AK 99504, United States
Phone: +1 856-269-5628
Email: storeeanmido@gmail.com
Return Eligibility
Customers may request a return within 30 days from the delivery date. Returns are accepted for both defective and non-defective products.
Items must be new, unused, and in original packaging.
Return requests must be submitted within the 30-day period.
Return Method
All returns must be completed by mail. Customers must contact us before returning any item to receive instructions and a return label.
Return Shipping
Return shipping is free within the United States.
A free return label will be provided after approval.
The label must be downloaded and printed by the customer.
Exchanges
We accept exchanges within the same 30-day return window, provided the item meets the return conditions.
Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Inspection is typically completed within 2–3 business days.
Approved refunds are issued to the original payment method.
Refund processing time is 5–7 business days.
All refunds are issued in USD.
Shipping Information
Order Cut-Off Time: 5:00 PM Alaska Time
Handling Time: 1–2 business days
Delivery Time: 5–8 business days
Shipping Cost: Free within the United States
Payment Methods
Shopify Payments, credit and debit cards
PayPal
Apple Pay
Google Pay
Shop Pay
Sustainability Commitment
Astabox focuses on environmentally responsible practices, including sustainable sourcing, reducing packaging waste, and offering eco-friendly alternatives where possible.
Contact Information
For questions regarding returns, exchanges, or refunds, please contact us:
Email: storeeanmido@gmail.com
Phone: +1 856-269-5628
Address: 7719 E 4th Ave, Anchorage, AK 99504, United States